FREQUENTLY ASKED QUESTIONS
Q: How do I place an order?
A: To place an order, click the Order Request button located on each product page, or the Contact Us page. You can also call us at 931-805-5884. Please detail which option(s) you have chosen, and how many, along with any special requests. Please note any minimum requirements. The requested delivery date MUST be included. Please allow 24hrs for a response to confirm details. Your order is NOT confirmed until you have received a response, and a 30% deposit has been paid. To expedite ordering and communication for additional information, please use the number provided on the Contact Us page.
Q: How far in advance should I place my order?
A: At least four to six (4-6) weeks in advance. Any orders accepted less than two weeks (14) days of the event date will incur a Rush Fee. Fee to be assessed based on order size and level of difficulty. It is not guaranteed that all Rush orders will be accepted. Rush orders must be paid in full at the time of booking.
Q: Is Shipping Available?
A: Two Day USPS shipping is available for cake pops and cookies. Cupcakes are available locally in Clarksville, TN.
Q: Where can I purchase your cupcakes?
A: You can send an order request via our Contact Us page and determine delivery arrangements. Sensational Eats Bakery will set up at a Fort Campbell PX kiosk on select dates. (Please see our Facebook page for event dates). We also will be a vendor at our local Clarksville Downtown Market at 1 Public Square on select dates from May to October. Vendor dates for the 2018 Market Season are: Sept. 22, 29 & Oct. 6, 13. Stay tuned for updates on our Cupcake Food Truck! Follow us on Social Media for our whereabouts!
Q: Is delivery available?
A: Yes. Delivery is available. Delivery within a 10 mile radius without setup is free. Delivery and setup fee to be determined based on miles traveled and amount of time needed to complete setup. This fee is applied to your total. Other pick up options may also be arranged. *Pickup options are not available for wedding orders.
Q: Are there set prices?
A: For a standard, as is, cake/cupcake flavor that is offered, there are flat rates. Additional requests/decorations incur additional fees.
Q: Are tastings available?
A: Currently, tastings are only available for large events serving greater than 50 people. Each tasting is limited to three flavors and four tasters. The fee is $20. If you book the event, this amount is deducted from your overall
cost. You may also request additional flavors to taste for an additional fee.
Q: What forms of payment are accepted?
A: Cash, Paypal, Mastercard, Visa, American Express, and Discover. Checks are only accepted from Organizations and Businesses.
Q: Is a deposit required?
A: Yes. A 30% nonrefundable deposit is required with the booking of each order. The remaining balance is due prior to delivery. This date will be noted on your invoice.
Q: What is your refund/cancellation policy?
A: Refunds are ONLY tendered if Sensational Eats LLC does not deliver intact, edible product. For such an occasion, refunds will be issued electronically via Paypal within 24 hours. Product that is edible, but not
grossly intact will receive a 50% refund. Cancellations are permitted by the customer, however, the 30% deposit will not be refunded. Cancellations are only permitted if the order has not been completed.
Q: Do you offer gluten free or vegan options?
A: At the present time, Sensational Eats LLC does not offer gluten free or vegan options.
Q: Am I able to make special requests?
A: Yes, as much as possible, special requests are honored. However, requests are considered on an individual basis. Please make special requests known at the time of booking. Special requests will incur an additional fee.
Q: I don't see my question listed here. Where can I ask?
A: Send us a message!